At Smart Home Design Group, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This privacy policy outlines how we collect, use, and protect your Personally Identifiable Information (PII) in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth).

What Personal Information Do We Collect?

We may collect personal information such as your name, email address, phone number, and other details when you interact with our website, such as when placing an order, registering, or contacting us.

When Do We Collect Information?

We collect information when you subscribe to our newsletter, respond to surveys, fill out forms, use live chat, open support tickets, or provide information on our site.

How Do We Use Your Information?

We may use the information we collect from you for the following purposes:

• To respond to your customer service requests more effectively.
• To send you periodic emails about your order, our products, and services.
• To follow up after correspondence (e.g., live chat, email, or phone inquiries).

How Do We Protect Your Information?

We regularly scan our website for security vulnerabilities to ensure your visit is safe. Although we do not currently use SSL certificates because we do not request sensitive personal information (e.g., credit card details), we employ other security measures, such as regular malware scanning, to protect your data.

Do We Use Cookies?

Yes, we use cookies to:

• Understand and save your preferences for future visits.
• Compile aggregate data about site traffic and interactions to enhance user experience.

You can manage your cookie preferences through your browser settings. Disabling cookies may limit some functionalities of our website but will not significantly impact your experience.

Third-Party Disclosure

We do not sell, trade, or transfer your personal information to external parties.

Third-Party Links

We do not include or offer third-party products or services on our website.

Australian Privacy Principles (APPs)

In compliance with the Australian Privacy Principles (APPs), we ensure that:

• Users can visit our site anonymously.
• Our privacy policy is clearly accessible on our homepage or another significant page.
• Users are notified of any privacy policy changes on this page.
• Users can update their personal information by contacting us directly.

How Does Our Site Handle Do Not Track Signals?

We respect Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does Our Site Allow Third-Party Behavioral Tracking?

Yes, we may allow third-party behavioral tracking to better understand user preferences and improve our services.

Children’s Privacy (Under 13 Years of Age)

We do not specifically market to children under 13 years of age and comply with all relevant privacy laws to protect children’s data.

Data Breach Response

In the event of a data breach, we will notify affected individuals via email within a reasonable timeframe and take steps to mitigate any potential harm.

Direct Marketing and Spam

We collect your email address to send information, respond to inquiries, and market our services. In compliance with the Spam Act 2003, we:

• Do not use false or misleading subject lines or email addresses.
• Clearly identify our emails as commercial communication.
• Include our physical business address.
• Honor opt-out requests promptly.

If you wish to unsubscribe from our emails, you can do so by following the instructions at the bottom of each email, and we will remove you from our mailing list.

Contacting Us

If you have any questions about this privacy policy, please contact us:

Privacy Officer:
Smart Home Design Group
28 Ashmore Road, Bundall, QLD 4217
Australia